SafeinHome Privacy Policy
Last updated: December 2021
Introduction
SafeinHome respects your right to privacy. This Privacy Policy explains how we collect, share, and use personal information about you and how you can exercise your privacy rights. SafeinHome and our affiliates, (“SafeinHome”, “we”, “our”, or “us”) are committed to your right to privacy.
Please note that our Privacy Policy is aimed principally at those who have purchased and used the SafeinHome system. By using the SafeinHome system, interacting with the SafeinHome application, or visiting the SafeinHome website (www.SafeinHome.com) or any other related service, reports, recommendations, etc. (together, the “Services”) you acknowledge that you accept the SafeinHome Privacy Policy.
The Services provided by the SafeinHome system allow family members or other people specifically authorized by the Family or Care Circle authority to monitor the safety and well-being of a person living independently. To access the Services through the SafeinHome system, SafeinHome requires the Family or Care Circle have obtain the permission of the person living independently prior to the installation and activation of the SafeinHome system, and that the Family or Care Circle authority agree to this Privacy Policy.
Our Privacy Policy covers SafeinHome’s handling and treatment of personally identifiable information including but not limited to personal health information (“PHI”) collected in connection with the operation of the SafeinHome system (the “Personal Information”), access to the SafeinHome website, or through the use of other Services. The SafeinHome website contains links to other websites. Please be aware SafeinHome is not responsible for the privacy practices of such other websites. We encourage our users to read the privacy statements of each website that collects personally identifiable information. Our Privacy Policy does not apply to the practices of companies or individuals outside of the control of SafeinHome.
SafeinHome has developed this Privacy Policy to provide users with information on the following:
- What information do we collect and why
- How SafeinHome uses the information
- How we may share the information we collect
- How we use cookies and similar technologies
- What Does SafeinHome Do with Personal Information
- Data Security
- Data Retention
- Correcting or Updating Personal Information
- How SafeinHome will notify you of changes to this policy
- How to contact SafeinHome if users have questions or concerns regarding this Privacy Policy
All vendors that Safeinhome may contract for data processing are contractually committed to adhering to this privacy policy regarding all onward-transferred SafeinHome data. SafeinHome is liable for any damage caused by the onward transfer of all such data, unless it can be shown that SafeinHome and any contracted vendors were not responsible for the event giving rise to the damage.
What Information Do We Collect and Why
The information we collect from the Family or Care Circle authority enables us to provide the SafeinHome system, to personalize and improve those Services, or to help allow an individual to learn more about the SafeinHome system.
The SafeinHome system allows the Family or Care Circle authority to set up an account through which the Family or Care Circle authority can monitor motion and other activity or activities in the home of the person living independently, to share information among the authorized Family or Care Circle, to provide the Family or Care Circle with information, updates, offers and other communications related to our Services, and to analyze and report on the results of the Services in an aggregated and anonymized manner for the benefit of our partners.
The information generated through the SafeinHome system is received and stored by SafeinHome. This information may include names, addresses, screen names, usernames, email addresses, IP addresses, credit card information, telephone logs, and other information from Family or Care Circle members. While you can opt-out from providing any of this information to us, it may either limit the Services provided to you or prevent you from using the Services or the SafeinHome system at all.
How SafeinHome Uses the Information
SafeinHome collects information on our website that you provide voluntarily, automatically from our devices, and automatic communications.
Personal Information You Provide Voluntarily
On SafeinHome.com – Certain parts of our website may ask you to provide personal information voluntarily when you sign up for a mailing list, contact us for support or more information, fill out and submit an online form or request us to contact you, we collect your name, email address, organization, telephone number, state as well as any other information you provide us to process your request.
Tradeshows and Industry Events – You may provide us with your contact information to us at a tradeshow or other group meeting where SafeinHome is represented, either manually or electronically.
Surveys or Contests – If you participate in surveys or contests, we collect the information provided through the survey.
Personal Information Collected Automatically
When you interact with our website or the SafeinHome system or other Services, SafeinHome automatically receives and records information on our server logs from your browser including your IP address, internet domain name, the web browser, operating system, cookie information, and any page referral information including usage information related to the frequency of visitors to the website, how you interact with the website or any SafeinHome device(s), system, software, or software application.
Except as it relates to providing information to the Family or Care Circle members for the individual whose home the SafeinHome system is installed or in using that information internally for the operation of the SafeinHome system, SafeinHome only uses this data in aggregate form, that is, as a statistical measure, and not in a manner that would identify you personally. This type of aggregate data enables us to figure out how Subscribers use parts of the Services so that we can make the Services useful for as many Subscribers as possible and improve those Services. As part of this use of information, we may provide de-identified aggregate information to our partners about how our customers, collectively, use our site and Services.
Automatic Communications
If you are a user of the SafeinHome system or if your computer allows it, SafeinHome may receive confirmation when you open an email, SMS, text or receive a telephone call from SafeinHome or the SafeinHome system. SafeinHome uses this confirmation to assist in our communication with the Family and the Senior who uses the SafeinHome system and allows SafeinHome to judge the effectiveness of its communication with individuals who are interested in learning more about the SafeinHome system or our other Services. If you do not want to receive email or other mail from us, please indicate your preference during the registration process or by making a modification on your account page.
How We Use Cookies and Similar Technologies
Cookies are identifiers that SafeinHome transfers to your computer through a browser to enable SafeinHome to recognize your browser and inform us who is accessing our website or the SafeinHome system and to indicate when and by how many people. When you visit our website, attend a virtual event, or request information or support from SafeinHome, we collect information automatically using tracking technologies, like cookies and tracking pixels. SafeinHome and our partners use cookies or similar technologies to analyze trends, administer the website, monitor how visitors navigate around the websites, and to gather demographic information about our user base.
Most browsers have an option for turning off the cookie feature, which will prevent your browser from accepting new cookies, as well as (depending on the sophistication of your browser software) allow you to decide on acceptance of each new cookie in a variety of ways. We strongly recommend that you leave the cookies activated, however, because cookies enable you to take advantage of some of our Services’ most attractive features.
What Does SafeinHome Do with Personal Information?
Personal information (that is, information that is personally identifiable) about the customer that can be about our customers is an integral part of our business. We neither rent nor sell your personal information to anyone. We share your personal information only as described below.
Sharing of Personal Information
We only share and disclose your information in the following ways:
- to Third-party services providers who provide data processing or engineering services to us (ex. to support delivery of electronic communications, provide functionality on, or help enhance the security of our website, conduct surveys, provide technical support, and process payments).
- in Compliance with Applicable Laws, we may disclose your information, where we are required to do so to comply with applicable law, governmental requests, a judicial proceeding, court order, state or federal regulation or other legal process.
- due to a Business Acquisition, we may share or transfer your information in connection with any proposed purchase, merger, acquisition of any part of our business, including at the negotiation stage.
- to any other person with your consent to the disclosure.
Sharing of Aggregate Information (Non-Personally Identifiable)
We may share aggregated demographic information with our partners and other parties. Such information is not linked to any personally identifiable information.
Data Security
SafeinHome takes commercially reasonable precautions to protect our users’ information. When users enter sensitive information into our systems, their information is protected both online and offline.
When any form asks users to enter sensitive information (such as credit card number, Medicaid, or social security number), that information is encrypted and is protected with the best encryption protocol in the industry – TLS. While on a secure page, such as our logon form, typically a lock icon located near the website address on a web browser shows as locked, as opposed to un-locked or open when users are just browsing the internet.
We also take commercially reasonable precautions to protect users’ information offline. All our users’ information, not just the sensitive information mentioned above, is restricted in our offices and we follow HIPAA best practices wherever possible. Only SafeinHome personnel who need the information to perform a specific job (for example customer service representatives) are granted access to users’ information.
If users have any questions about the security at our website, users can send an email to privacy@safeinhome.com.
Data Retention
We keep your personal information to enable your continued use of SafeinHome and/or SafeinHome systems, data reporting, regulatory compliance to state and federal regulations, and for as long as it is required to fulfill the relevant purposes described in this Privacy Notice, as may be required by law (including for tax and accounting purposes), or as otherwise communicated to you.
How long we retain specific personal information varies depending on the purpose for its use, and we will delete your personal information in accordance with applicable law.
Correcting or Updating Personal Information
If a user’s personally identifiable information changes (such as zip code, phone, email, or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users’ personally identifiable information. This can be done by contacting your account representative or emailing us at support@safeinhome.com.
Notification of Changes
If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy, our website homepage, and other places that we deem appropriate.
If we make any material changes in our Privacy Policy that do not affect user information already stored in our database, we will post a notice on our website notifying users of the change. In some cases, we will also email users who have opted to receive communications from us to further notify them of the changes in our Privacy Policy.
Contact Information
If users have any questions or suggestions regarding our Privacy Policy, please contact us at: privacy@safeinhome.com.